FAQs - Apoliane
All U.S. duties and tariffs are prepaid by Apoliane. What you see at checkout is your final cost.
Changed your mind? Reach out within 5 days of delivery and return within 60 days. If the piece is unworn, in its original pouch and box, with proof of purchase, we’ll issue a full refund.
Each item comes with a 1-year warranty covering defects in materials or workmanship. Email support@apoliane.com to request repair or replacement. (Damage from misuse, normal wear, or accidents is not covered.)
Free shipping on U.S. orders over $65 — no coupon needed. The free shipping discount will be automatically applied at checkout.
Changed your mind? Reach out within 5 days of delivery and return within 60 days. If the piece is unworn, in its original pouch and box, with proof of purchase, we’ll issue a full refund.
All U.S. duties and tariffs are prepaid by Apoliane. What you see at checkout is your final cost.
Free shipping on U.S. orders over $65 — no coupon needed. The free shipping discount will be automatically applied at checkout.
All shipments are insured. If anything goes wrong, email support@apoliane.com and we’ll sort it immediately.
We email you a tracking number 24–48 hours after your order ships.
Custom or engraved items, final sale pieces, or heavily discounted items—unless they arrive defective.
Once we inspect your return, we’ll refund your original payment within 1–5 business days. If it hasn’t appeared, check with your bank, then contact us at support@apoliane.com.