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FAQs - Apoliane
No Surprise Fees
All U.S. duties and tariffs are prepaid by Apoliane. What you see at checkout is your final cost.
Hassle-Free 60-Day Promise
You have 60 days to make sure your piece feels perfect.
If you decide it’s not for you — or simply stop wearing it — you can return it as long as it’s in excellent condition.
We’ll inspect it once received, and if it passes quality control, we’ll process a full refund (minus return shipping).
You’ll receive step-by-step instructions as soon as you notify us.
Lifetime Craftsmanship Warranty
What's Covered (For Life):
What's Not Covered:
How to File a Claim:
Email support@apoliane.com with your order number and clear photos of the defect. We'll process your free repair or replacement promptly.
Our Promise:
Unlike vague guarantees, we're specific about what we cover because we're confident in our craftsmanship. Your satisfaction is guaranteed.
Free U.S. Shipping (on $65+)
Free shipping on U.S. orders over $65 — no coupon needed. The free shipping discount will be automatically applied at checkout.
How is it made?
Designed in Paris by me (Thomas) and my cousin Tim.
Crafted by Uncle Thinh's workshop in Bangkok. He's family—my wife's uncle. Jewelry's been in their DNA since my aunt-in-law's grandma sold diamonds to Vietnam's elite back in the 1960s. Uncle Thinh started his own workshop in 2017. So this felt natural.
Shipped from Irvine, California through family logistics.
Hypoallergenic Metals?
Yes—our sterling silver base and nickel-free plating are gentle on most skin. If you have extra sensitivities, patch-test first. No green wrists: Our coating prevents copper oxidation.
How do I care for my jewelry?
What makes Apoliane special?
We design jewelry you'll actually wear. Discreet, meaningful, handcrafted by family. Our Soulfruit™ collection lets you choose your own meaning—no forced symbolism, just pieces that feel right.
Lost or damaged?
All shipments are insured. If anything goes wrong, email support@apoliane.com and we’ll sort it immediately.
How can I follow along?
We email you a tracking number 24–48 hours after your order ships.
How quickly will my order arrive?
How do I return a piece?
What can’t be returned?
Custom/engraved items, final-sale pieces, or heavily discounted ones—unless defective (we'll fix that).
When will I see my refund?
Once inspected, refunded to your original payment in 1-5 days. If delayed, check your bank or contact us support@apoliane.com — we're here to help.
